FAQs

To view Candlelight’s current prices and to place an order with us, you must first register an account. To register an account you just simply go on to the “register” section at the top of the page. Once on the page just fill in your details as requested. Once you have done this, it will allow you to see product prices, current stock and allows you to place an order with us

To view the prices of our products you must register an account with us.  Once you have done that, you cans see all of our product prices.

Yes, Candlelight works on portable devices such as tablets and mobile phones. If you are experiencing problems on your device, please let us know at support@candlelight.co.uk with details of your device and browser.

Candlelight delivers to the UK mainland and Ireland. If you would like to deliver to another country, please contacts us as contact@candlelight.co.uk.

At Candlelight we pack and send your orders out in great condition and use professional couriers for delivery. However, if a product has been damaged then you should contact weborders@candlelight.co.uk within 3 days of receiving your invoice. You should also attach images of the damaged products. Once you have done this we will issue a credit note for the damages.

We aim to dispatch your order within 5-10 working days of receipt, if this doesn’t happen email support@candlelight.co.uk for help.

Our minimum order value is £150 excluding VAT. All orders over £350 excluding VAT, delivery is FREE for UK mainland deliveries. A delivery charge of £10 is charged for orders between £150 and £350 excluding VAT. 

If for any reason you need to close your account, please send an email to support@candlelight.co.uk from your account email address, along with your user name and title the email “CLOSE ACCOUNT”.

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